Shipping & Delivery Policy

At Shoes Preference, we are committed to delivering your carefully selected footwear to your doorstep with care and efficiency. Our shipping policy is designed to be transparent and reliable, ensuring you have a clear understanding of how and when you will receive your order. We partner with trusted logistics providers to offer a range of delivery options tailored to meet your needs. Once you place an order on shoespreference.com, our team promptly begins processing it with the goal of getting your new favorite shoes to you as quickly as possible.

International Shipping
We are delighted to ship Shoes Preference products to customers around the globe. International orders are subject to customs clearance procedures in the destination country, which can occasionally add to the overall delivery timeline. While we strive to make the international shipping process seamless, please be aware that all customs duties, import taxes, and brokerage fees are the sole responsibility of the recipient. These fees are not included in your order total at checkout and are determined by your local government authorities. We encourage you to contact your local customs office for more information on potential charges before placing an order.

Delivery & Receiving
Our carriers will deliver your package to the address you provided at checkout. It is crucial to ensure this address is accurate and complete, as we cannot be held responsible for packages lost due to incorrect information. For your security, most services will require a signature upon delivery. If you are not available, the carrier will typically leave a notification and attempt redelivery or make the package available for pickup at a local facility. We recommend tracking your package as its delivery date approaches to ensure someone is available to receive it. Unfortunately, we cannot reroute packages once they have been shipped.

Unforeseen Delays & Lost Packages
While we make every effort to ensure timely delivery, occasional delays can occur due to logistical issues, natural disasters, or other unforeseen circumstances. If your tracking information has not updated for an extended period or shows an unexpected delay, we advise first checking the carrier’s website for any service advisories. If your package appears to be lost in transit, please contact our customer service team. We will initiate an investigation with the carrier to locate your shipment and work with you on a satisfactory resolution, which may include sending a replacement if available.

Our Commitment
Our goal at Shoes Preference is not just to sell shoes, but to provide an exceptional end-to-end experience. We understand the excitement of waiting for a new purchase, and we are dedicated to making the shipping process as reliable and transparent as possible. For the most current information on shipping timelines, service areas, and any potential service disruptions, please visit the shipping section of our website. Thank you for choosing Shoes Preference—we look forward to ensuring your order arrives safely and stylishly.